Frequently asked questions
Due to winter weather impacts, delivery times may be longer than normal.
Ordering
How can I track my order?
How do I place an order online?
How to shop online?
Free Complimentary Samples
Why is my phone number required?
Can I ship my order to an address other than my home address?
Can I ship my order outside the US?
How long will my order take to arrive?
Shipping Information
Shipping rates
Is my online payment secure?
What can I do if my payment is declining?
When will a payment be deducted from my account?
Payment options
What should I do if I am having trouble placing an order?
What should I do if I can't complete the checkout process?
When will my order be processed?
Where do I find my order number?
How can I check the status of my delivery?
How do I change or cancel an order?
I haven't received my order?
The order I received doesn't match the one I placed.
What is your refund policy?
How do I make a return or exchange?
How do I return a faulty product?
How are refunds issued?
I returned a product or an order but I haven't heard anything.
Maximum Purchase Policy
Perfume
What products are available on the site?
What is the difference between an Eau de Toilette, an Eau de Cologne and an Eau de Parfum?
Is MUGLER Cologne for men or women?
Does MUGLER Cologne stand up well on the skin?
How can I spot fake MUGLER perfume?
Are your products tested on animals?
How do I know if my bottle is refillable?
How can I refill my refillable bottle?
I refilled my bottle at a source, and the perfume now seems different. Is this normal?
My Cap isn't working, what can you do?
Is it the same perfume in the A*Men Metal and Rubber sprays?
My metal A*Men spray bottle is stained. What can I do?
Why isn't the A*Men Rubber spray refillable?
Why is A*Men called Angel*Men in some countries? Are they different perfumes?
How are fragrances engraved?
What is the Source?
What is Angel? What are its scents? Where can I buy it?
What is Alien? What are its scents? Where can I buy it?
What is Aura MUGLER? What are its scents? Where can I buy it?
What is Amen? What are its scents? Where can I buy it?
What is Alien Man? What are its scents? Where can I buy it?
What is Angel Muse? What are its scents? Where can I buy it?
What is Innocent? What are its scents? Where can I buy it?
What is Womanity? What are its scents? Where can I buy it?
What is MUGLER Cologne? What are the scents? Where can I buy them?
What is Les Exceptions? What are its scents? Where can I buy it?
Fashion
Where can I buy MUGLER fashion clothes and accessories?
General
Is my personal information secure?
Where can I purchase MUGLER products?
What are the benefits of shopping at mugler.com?
How to create a wishlist?
How do I subscribe to the MUGLER newsletter?
How can I unsubscribe from email newsletters?
What quality controls are in place for MUGLER products?
How to tell you about my experience with a product?
Privacy Policy
Why my question isn't listed?
My Account
How do I create an account?
How to register?
Do I have to register with mugler.com to place an order?
I forgot my password
How do I change my mugler.com password?
How can I update my profile?
My Circle Loyalty Program
Why has the Circle Loyalty Program evolved?
More concretely, what are the main changes?
What are the LEVELs?
How was my level Status decided when the program changed?
What are the benefits of each level?
Is the Circle Price of 10% off still available for all members?
Contact us
If you couldn't find the answer to your question in our FAQ and need further assistance, please send us a message via the contact form and we will be happy to assist you!
Go to the contact form